Terms & Conditions

2.1 Customers must provide accurate and complete information at the time of booking, including vehicle make, model, size and condition.

2.2 Prices listed on our website are based on standard vehicle condition. Final pricing may vary depending on the actual condition of your vehicle assessed at the time of service. We will inform you of any price variation before commencing work.

2.3 We reserve the right to refuse, pause or cancel any service at our discretion if we detect misuse, misconduct, unsafe conditions or if the vehicle condition presents risk to our staff or equipment.

2.4 Vehicle size categories (Sedan/Hatchback, SUV/Wagon, 4WD/7-Seater) are determined by us at the time of inspection. If your vehicle falls into a higher size category than booked, the applicable pricing for that category will apply.

3.1 Full payment is required before or at the time of service completion. We do not offer credit or deferred payment.

3.2 Prices displayed on our website are in Australian Dollars (AUD) and inclusive of GST where applicable.

3.3 Prices may vary based on vehicle condition, size reclassification or additional services requested or required on the day. You will be notified and must approve any variation before additional work begins.

3.4 For ceramic coating services, a deposit may be required at the time of booking to secure your appointment. Deposits are non-refundable if the cancellation policy in Clause 6 is not followed.

4.1 By presenting your vehicle for service, you confirm that you are the legal owner or have the authority of the owner to authorise the service.

4.2 We conduct a visual inspection of your vehicle before commencing any service. We are not responsible for damage, defects or conditions that were pre-existing and not disclosed to us prior to service.

4.3 For ceramic coating services, we strongly recommend a pre-service assessment of your vehicle's paint condition. Paint correction (machine polish) is NOT included in any coating package. If your vehicle has swirl marks, scratches, oxidation or paint defects, these must be corrected before coating for best results. The cost of paint correction will be quoted separately based on the condition of your paint at the time of inspection.

4.4 Customers are advised that ceramic coatings applied over uncorrected paint will permanently seal in any existing imperfections. We are not liable for the appearance of pre-existing paint defects visible after coating is applied if paint correction was declined or not performed.

5.1 We take every precaution to handle your vehicle with care. However, we are not liable for:

• Pre-existing damage including scratches, dents, chips, cracks, rust or paint defects.
• Loose, broken or improperly fitted accessories, trim, mirrors, spoilers or aftermarket parts.
• Damage to convertible or sunroof seals that are already worn or improperly sealed.
• Damage to vehicles with pre-existing structural weaknesses.
• Cracked, chipped or previously repaired windscreens or glass.
• Damage to non-standard or aftermarket paint, wraps or vinyl.

5.2 Any damage claim must be raised with us in writing before your vehicle leaves our premises. We will not accept damage claims reported after the vehicle has left our care.

5.3 In the unlikely event that we cause damage to your vehicle during service, our liability is limited to the cost of repairing that specific damage only, up to a maximum of the value of the service provided.

5.4 We are not liable for any loss of use, consequential loss or indirect damages of any kind.

6.1 Cancellations must be made at least 24 hours before your scheduled appointment for a full refund of any deposit paid.

6.2 Cancellations made less than 24 hours before the appointment will forfeit any deposit paid.

6.3 Same-day cancellations or no-shows will be charged the full deposit amount and may be refused future bookings.

6.4 We reserve the right to reschedule appointments due to staff availability, weather conditions, equipment issues or other circumstances beyond our control. We will provide as much notice as possible in such cases.

7.5.1 To make a guarantee claim you must:

• Contact us in writing during the applicable guarantee period.
• Provide your original booking receipt as proof of service.
• Present the vehicle to Hand Shine Car Wash for inspection.
• Demonstrate that the maintenance requirements outlined in Clause 7.4 have been followed.

7.5.2 We reserve the right to inspect the vehicle and determine whether the coating failure is covered under this guarantee or has resulted from circumstances listed in Clause 7.3.

7.5.3 If a valid claim is accepted, our liability is limited solely to reapplication of the ceramic coating. We are not liable for consequential loss, alternative transport costs or any indirect damages.

7.5.4 This guarantee is non-transferable and applies only to the original customer who purchased the coating service.

Hand Shine Car Wash

17 Golding Street
West Perth WA 6005
Australia

Website: www.handshinecarwash.com.au

If you have any questions regarding these Terms and Conditions, please contact us using the details above.

These Terms and Conditions were last reviewed and updated in June 2026.

Hand Shine Car Wash recommends that you seek independent legal advice if you require clarification on any clause contained within these Terms and Conditions.